TARIFFS

Hourly Based Option (see explanation)

• Rates start at £30.00 for the first 90 minutes (minumum contract period)
• Time is subsequently billed in 15 minute increments of £5 per 15 minutes
• First 90 minutes payment required in advance, balance due at project completion or incremental payments subject to project length

NB: Client will be required to sign an agreement

Retainer Based Option (see explanation) (cost comparison chart)

• Rates start at £60 per month, prepaid
• Time is subsequently billed in 20 minute increments of £5 per 20 minutes
• Monthly Retainer invoice sent for second month to be paid within 14 days, thereafter retainer invoices will be sent on a monthly basis until contract ends
• Balance for work completed due at project completion or incremental payments subject to project length
• For an additional fee, retainer clients are guaranteed that, during the period of their contract, Virtual Assistant Services will not accept any other commissions from competitors within the client’s business field.  Should retainer clients wish to specify certain companies be designated as “competitors” where they feel there is likely to be a conflict of interest, within reason, this request will be honoured.

NB: Client will be required to sign an agreement

Physical Assistant Option (Super Temps) & (click here - new site)

• Tariff depends upon location, length of project and project type.  See here for further details

Payment Options

PayPal - via your own PayPal account or using a credit card (PayPal account not required)
BACS - Account details appear on your agreement and invoices
Cheque - Please allow five working days for funds to clear

Terms & Conditions
There are no refunds for hours not used.
Additional charges for services outside of typical office duties may apply.
Additional charge for “Rush” projects that need immediate attention.

Supplemental charges for stationery, postage, materials and telephone charges etc will be charged in addition to the basic hourly charge.

Changes

Should the Client’s brief change Virtual Assistant Services reserve the right to make a supplemental charge.  Consultation will take place before supplemental charges are incurred.

Cancellations

Must be made in writing and preferably prior to the commencement of the work.  If work has already commenced and the time spent on the project exceeds the minimum contract period the client will be required to pay for the extra time.

Liability

Virtual Assistant Services will correct any errors or omissions free of charge, provided the client notifies them within 48 hours of the work being submitted.  Whilst Virtual Assistant Services operates to the highest standard it is the client’s responsibility to ensure that all work is checked thoroughly.  Virtual Assistant Services will not accept liability for any errors or omissions in work that had not been checked by the client.

Cost comparison between full-time employee and retainer-based Virtual Assistant working 10 hours per week

Hourly Based Option (explanation): For clients who have works that need completing on an ad hoc basis, this option offers great value for money. All you pay for is the work that needs carrying out.  Fast, efficient and cost-effective.

Retainer Based Option (explanation): For even greater value for money and cost effectiveness this option offers priority access and a reduced hourly fee for clients who require work completed on longer projects (no minumum contract fee). A retainer gives the client peace of mind that they have the luxury of an oncall Assistant.